Refund policy

30-Day Return Window

Return requests must be made within 30 days of delivery. To be eligible for a return, an item must be returned in the same condition in which it was received unless the return is related to damage, an incorrect item, or another issue caused before delivery.

Trading Card Singles

Returned singles must be the same card and printing that was purchased and must not have been altered, played, damaged, or otherwise changed after delivery. The returned card must match the condition in which it was sold.

Sealed Products and Accessories

Factory-sealed products must remain sealed and in resalable condition unless the item arrived damaged, defective, or incorrect. Opened sealed products generally cannot be returned because the contents are randomized and cannot be restored to their original sealed condition.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photos when applicable. We will review the issue and work with you on an appropriate resolution.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, return shipping costs are generally the customer's responsibility. Do not send a return until the return has been approved and instructions have been provided.

Refunds

Approved refunds are issued after the returned item has been received and inspected. Refunds are generally returned to the original payment method. Original shipping charges may be non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.

Questions

If you are unsure whether an item is eligible for return, contact Legends Lounge Games before sending it back.

To start a return, you can contact us via Discord or Our Contact Page. Please note that returns will need to be sent to the following address: 4010 Foothills Blvd #103-151, Roseville CA 95747 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.